Last night I made a mistake ordering pizza from Domino’s and now I am likely not to order from the company again. My significant other, Donald, will probably continue to support Domino’s twice a month as usual, but if I am paying, my money will go to another restaurant. I am happy to admit my part in the error, but most of the time, the customer is right even when they are wrong. As far as I am concerned, this is one of those “customer is right” times.
Donald told me to order pizza and I thought I made my usual order of two-for-7.99 medium specialty pizzas off a coupon and added a free rewards pizza to the order for a total of three pizzas. When the pizzas arrived, the delivery only contained two pizzas, one specialty and the free rewards pizza. I assumed I forgot to change the quantity of the specialty pizza to two, so my coupon did not take. I have made this exact order approximately every three months and never had an issue before now.
I called the location and told the manager I did not notice my coupon did not carry over when I made my order and got one full-price pizza instead of two on the coupon. I explained I paid more for one pizza than the two the coupon would have covered, and when I offered to pick up the second pizza, noting that I would have paid less if the coupon had worked online, I was told no. The manager told me I could no longer use a free reward code and their coupon at the same time. That “coupon” has been Domino’s regular price for at least two years, and I reject their plan to change the terms of their rewards program when pizza chains are probably the least hurt financially by the COVID-19 shutdown. I just wanted another pizza, not any money back. I will quit shopping at Domino's (although I am sure Donald will still order takeout) and left a bad review I am sure nobody will read.
I am most disappointed by the manager telling me the rewards program has changed. Domino’s had one of the best rewards programs from a large corporation. I have joined rewards programs from Best Buy, Barnes & Noble, Office Max, and more during the past twenty-some years and they were all worthless. You had to jump so many hurdles to redeem your rewards, it was a waste of time. You could get three percent back, but the money expired every six months, or you could only redeem points with other extreme limitations such as during certain weeks. Either give me a real, free reward that does not require me to pay for anything else or get out of the reward business.
In other news, my cancer vacation is officially over. I had an appointment with Dr. Doom and Gloom on Thursday and had to confess I had managed to completely heal the pressure wound on my tail bone that was open to exposed bone in February. Growing skin is still my superpower! I restart with a new chemotherapy drug on May 8, 2020 and I am a little concerned about mixing the COVID-19 pandemic with the suppressed immune system the chemotherapy will give me. Dr. Doom and Gloom told me none of his chemotherapy patients have contracted COVID-19 and the office was not routinely ordering precautionary tests before starting treatments. I am choosing to trust my doctor’s judgment; he has not led me astray yet. (that I know)
I will miss my cancer break. I have not had many doctor appointments, so I was able to focus on terrorizing my seven-year-old, Mika, into doing her schoolwork from home. My biggest complaint about my cancer is still the time commitment. I have managed to stay healthy and continue to gain a little weight while I have been on my cancer break, so I am a happy camper even if I need to jump back in the action.
My piece of advice to you is to choose your mountains to die on carefully. Donald frequently tells our children, “There is nothing hurt but your pride.” when they fall, and I agree. I will get over my annoyance with Domino’s because I have better uses for my brain than tripping over a mistake.
Until next time,
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